Return policy of Vestingh Paint • Craft • Lifestyle

Anyone who purchases products in a webshop has the right to cancel the agreement within a period of 14 days without giving any reason.

Custom-made products are excluded from the right of withdrawal.

Paint from VESTINGH, LAB, Little Greene, Farrow & Ball and Pure & Original, among others, are mixed to colour especially for you after you have ordered the paint, based on the colour specifications that you have provided to us. These custom-made products are excluded from the right of withdrawal. In other words, products mixed to colour cannot unfortunately be returned.

To exercise the right of withdrawal, you must inform us by an unequivocal statement via e-mail that you wish to withdraw from this contract. You have 14 days to do so.

You can also use this withdrawal form or request a return ticket, as described below.

You must then return the product to us within 14 days.

Refund after cancellation
You are entitled to a full refund of the purchase amount. If you as a consumer keep one or more items from the order, you will only get the costs of the rest of the order back, not the (possible) shipping costs or any administration costs.

Depreciation
For consumables, such as paint and coatings, it is not necessary to open/unpack the product to assess it. If you do so, the product can no longer be sold as new and the depreciation can be 100%. After all, we can no longer guarantee the quality of the product, which makes the product unsuitable for resale.

How do you return products?
Contact us via support@devestingh.nl and indicate which products and for what reason you want to return/exchange the order (partly). You will receive a return ticket for PostNL by email. Repack the package as you received it. This means the cans in a plastic bag and with the filling material to protect the cans. Print your order confirmation and note on it which products are being returned and add this to your package. Print the PostNL ticket and stick it on the box. You must bring the package to a PostNL point yourself. The purchase amount will be refunded to your payment account after receipt of your order.

Return costs
The return costs of approximately €5.95 (costs depend on the size of the order) will be deducted from the remaining return amount. The products can be returned free of charge (under the aforementioned conditions) in our concept store in Bussum.