Return policy of Vestingh Paint • Craft • Lifestyle

Anyone who purchases products in a webshop has the right to withdraw from the agreement within a period of 14 days without giving any reason.

Custom products are excluded from the right of withdrawal.

After you have ordered the paint, paint from VESTINGH, LAB, Little Greene, Farrow & Ball and Pure & Original, among others, will be specially mixed for you based on the color specifications that you have submitted to us. These customized products are excluded from the right of withdrawal. Unfortunately, products mixed by color cannot be returned.

To exercise the right of withdrawal, you must inform us by an unequivocal statement by e-mail that you wish to withdraw from the contract. You have 14 days to do this.

You can also use this withdrawal form or request a return ticket, as described below.

You must then return the product to us within 14 days.

Refund after withdrawal
You are entitled to a full refund of the purchase amount. If you, as a consumer, keep one or more items from the order, you will only be refunded the costs of the rest of the order, not the (possible) shipping costs or any administration costs.

Depreciation
For consumables, such as paint and coatings, it is not necessary to open/unpack the product to assess it. If you do this anyway, the product can no longer be sold as new and the value reduction can be 100%. After all, we can no longer guarantee the quality of the product, which makes the product unsuitable for resale.

How do you return products?
Contact us at support@devestingh.nl and indicate which products and for what reason you want to return/exchange the order (partially). You will receive a return ticket for PostNL by e-mail. Repack the package as you received it. This means the cans in a plastic bag and with the filling material to protect the cans. Print your order confirmation and note which products will be returned and add this to your package. Print the PostNL ticket and stick it on the box. You must bring the package to a PostNL point yourself. The purchase amount will be refunded to your payment account after receipt of your order.

Return costs
The return costs of approximately €5.95 (costs depend on the size of the order) will be deducted from the remaining return amount. The products can be returned free of charge (under the aforementioned conditions) to our concept store in Bussum.